Operations Lead

Ikoyi, Lagos, Nigeria

One of NoemDek's divisions, specializing in car leasing services, is looking to hire an intelligent and well experienced Operations Lead who will oversee day-to-day logistics operations, ensuring smooth and efficient service delivery, cost control, and team management. The ideal candidate will ensure that all logistics activities are completed on time, within budget, and in compliance with company policies and safety standards. The Operations Lead will also focus on optimizing processes, improving overall efficiency, and enhancing customer satisfaction.

Team Leadership & Management

• Lead and manage logistics teams, including driver
• Provide training, development, and performance feedback to team members.
• Ensure efficient workforce allocation, scheduling, and shift management
• Handle any escalated customer issues related to logistics and resolve them in a timely and satisfactory manner.
• Maintain strong communication with clients to ensure their logistics needs are met.
• Identify opportunities for process improvements and implement solutions to streamline operations.

Operational Efficiency

• Oversee daily logistics operations, including routing, and vehicle tracking.
• Develop and implement strategies to improve operational efficiency, reduce costs, and ensure timely delivery of services.
• Monitor and maintain optimal inventory levels and coordinate with the procurement team.
• Ensure that all customer orders are fulfilled on time and in line with service-level agreements.
• Develop and monitor key performance indicators (KPIs) to track operational performance and productivity.
• Manage  operational budgets, track expenses, and ensure cost-effective use of resources.
• Identify areas for cost reduction and implement strategies to minimize operational costs without compromising service quality

Fleet Management

• Manage the company’s fleet of vehicles, ensuring regular maintenance, compliance with safety regulations, and efficient use.
• Work with vendors and third-party service providers for vehicle repairs and servicing as needed.

Who can apply for this role?

• Bachelor's Degree in any field, with up to 2 years of relevant experience in a logistics company.
• Strong understanding of procurement and logistics processes.
• Prior experience working with a vehicle leasing company.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Typing speed of 60 words per minute.
• Exceptional communication, negotiation, analytical, and presentation skills

This role is ideal for an experienced logistics professional looking to take a leadership role in a fast-paced and dynamic environment.