Junior Operation Analyst

Ikoyi, Lagos, Nigeria

One of NoemDek's divisions, specializing in car leasing services, is looking to hire an intelligent and well-experienced Operations Lead who will oversee day-to-day logistics operations, ensuring smooth and efficient service delivery, cost control, and team management. The ideal candidate will ensure that all logistics activities are completed on time, within budget, and in compliance with company policies and safety standards. The Operations Lead will also focus on optimizing processes, improving overall efficiency, and enhancing customer satisfaction.

Team Leadership & Management

• Lead and oversee logistics teams, including drivers, ensuring seamless collaboration and performance.
• Train, mentor, and provide regular performance feedback to team members to foster growth and efficiency.
• Optimize workforce allocation, shift scheduling, and resource management for maximum productivity.
• Address and resolve escalated customer issues related to logistics promptly and effectively.
• Maintain open and proactive communication with clients to align with their logistics requirements.
• Continuously identify and implement process improvement initiatives to streamline operations.

Operational Efficiency

• Supervise daily logistics activities, including routing, vehicle tracking, and order fulfillment.
• Design and implement strategies to enhance operational efficiency and reduce delivery lead times.
• Monitor inventory levels and collaborate with the procurement team to ensure optimal stock availability.
• Ensure adherence to service-level agreements (SLAs) by meeting or exceeding customer expectations.
• Develop, track, and analyze key performance indicators (KPIs) to measure operational success.
• Oversee operational budgets, manage expenditures, and implement cost-effective practices.
• Identify and execute cost-saving initiatives while maintaining high service quality standards.

Fleet Management

• Manage the company’s fleet, ensuring regular maintenance, safety compliance, and optimal utilization.
• Coordinate with vendors and third-party providers for timely vehicle repairs and servicing.
• Implement measures to enhance fleet performance, minimize downtime, and reduce operational risks.

Who can apply for this role?

• Bachelor's Degree in any field, with up to 2 years of relevant experience in a logistics company.
• Strong understanding of procurement and logistics processes.
• Prior experience working with a vehicle leasing company.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Typing speed of 60 words per minute.
• Exceptional communication, negotiation, analytical, and presentation skills

This role demands a proactive and detail-oriented individual capable of managing complex logistics operations while fostering a high-performing team and maintaining excellent customer service.