Client Service

Ikoyi, Lagos, Nigeria

About Us

NoemDek Limited is an EPC Company incorporated in Nigeria in 2012, to provide specialized services to the Oil & Gas, Power Generation, FMCGs etc. Over the past five years, the firm and its international partners have supported clients on large infrastructure projects and after-sales services to ensure the assets are maintained effectively and a client's operations run smoothly.

Responsibilities:

• Build and nurture strong relationships with clients, serving as their primary point of contact throughout their journey with the company.
• Address client inquiries, concerns, and feedback promptly, providing accurate information and ensuring client satisfaction.
• Understand client travel needs and preferences, collaborating with internal teams to deliver high-quality transportation services.
• Proactively identify opportunities to offer additional services, such as premium packages or customized travel solutions, enhancing client value.
• Maintain a comprehensive understanding of the company's services, continuously updating knowledge to enhance client interactions.
• Prepare and present tailored service offerings to clients, highlighting the company’s strengths and competitive advantages.
• Monitor and analyze client satisfaction metrics, and implement feedback-driven improvements to elevate the overall client experience.

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
• Proven experience in client service or customer support roles, preferably within the transportation or hospitality industry.
• Excellent verbal and written communication skills, with the ability to engage with diverse client groups.
• Strong problem-solving skills, capable of resolving client issues swiftly and effectively.
• Exceptional organizational skills, with strong attention to detail and the ability to manage multiple client accounts simultaneously.
• Proficient in CRM systems and Microsoft Office Suite.
• Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.
• A client-centric mindset with a passion for delivering exceptional service experiences.