Reservations Coordinator - Transport Division

Job Summary

We are seeking a highly organized and detail-oriented Reservations Coordinator to support NoemDek’s Transportation business. This role is responsible for coordinating client bookings, scheduling vehicles and drivers, and ensuring smooth day-to-day service execution

The successful candidate will work closely with drivers, dispatch, and internal teams to ensure all reservations are accurately managed, services are delivered on time, and clients receive clear communication throughout their booking journey.

About Us 

NoemDek is a fast-growing, multi-industry group operating across energy, power, logistics, technology, and emerging ventures. Within our Transport Division, we deliver reliable, well-coordinated transportation solutions that support our clients’ daily operations across West Africa. Our focus is on operational efficiency, service reliability, and seamless coordination to ensure every booking is executed to the highest standard.

Responsibilities

Reservations & Dispatch Coordination

• Manage and confirm client reservations, ride schedules, and service requests.

• Coordinate vehicle and driver assignments in collaboration with dispatch teams.

• Communicate trip details, changes, and updates clearly to drivers and relevant internal teams.

• Monitor daily schedules to ensure timely service delivery and optimal resource utilization.

• Handle rescheduling, cancellations, and last-minute adjustments efficiently.

Client Communication & Support

• Serve as a key point of contact for clients regarding reservations and service updates.

• Provide prompt responses to booking inquiries, confirmations, and changes.

• Proactively address service disruptions (e.g. delays, vehicle changes) and communicate resolutions clearly.

• Maintain accurate booking records and service logs.

Service Quality & Reporting

• Track completed trips and flag service issues for follow-up.

• Ensure adherence to service standards and operational procedures.

• Assist with preparing daily and weekly booking and performance reports.

Operational Support & Process Improvement

• Support the implementation of standard operating procedures for reservations and dispatch.

• Identify recurring operational issues and recommend process improvements.

• Assist with onboarding new drivers or routes by ensuring booking and schedule readiness.

• Maintain clear documentation to support efficient handovers and continuity.
  

  Requirements

  • Bachelor’s degree in Business Administration, Logistics, or a related field.

  • 2–3 years of experience in reservations, dispatch, logistics coordination, or customer support roles.

  • Strong organizational and multitasking skills.

  • Ability to communicate clearly with drivers, clients, and internal teams.

  • Calm under pressure with strong problem-solving skills.

  • Proficiency in Microsoft Office tools, especially Excel.

  • Detail-oriented, dependable, and service-focused.